Book Direct Terms & Conditions
1. Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency and other reservation conditions.
2. The guarantee is only applicable to active offers.
3. Lancemore Milawa will investigate and inform you of our decision within 48 hours of having received your claim.
4. The guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay.
5. The guarantee does not apply to:
- Websites that package room nights with any other components such as tours, flights, transfers, etc
- Auction sites
- Private members sites
- Closed user group offers
- Wedding and conferencing rates
6. To proceed with the claim please send us ALL the following information via email to firstname.lastname@example.org.
7. Website address where you found the lower rate
8. A screenshot featuring the date and time at which you found lower rate. The screenshot must show the dates of travel, room type, rate and inclusions.