Frequently Asked Questions

Getting there:

Address: 51 Little Bourke St, Melbourne VIC 3000

Airport transfers - Can be organised with reception

Closest tram stop? - Spring Street - Stop 9 – 2-minute (180m) walk from the hotel

Closest train station? - Parliament Station - 3 minute (270m) walk from the hotel

Driving – 30 minutes from Tullamarine Airport

 

Checking in and out:

Reception Hours – 24 hours

Check in time – 14:00

Check out time – 11:00

Luggage Hold – The hotel is more than happy to store your luggage prior to check-in until your room is ready, and after check-out if you are departing later in the day.
 

Is there early check in or late check out? - If you contact us in advance to your arrival, we may be able to arrange an early check in or late check out however, this is subject to availability. It is advisable to book the room the night before, or after, as this will guarantee the room will be available to you.

If you book directly on our website, you will be a priority for early check in or late check out.

 

Dining:

Dinner options - Lancemore Crossley St. is surrounded by some of Melbourne’s best restaurants and bars. View our recommendations here.

 

Facilities:

What types of rooms are available?

Lancemore King Room | 24 square metre rooms, thoughtfully appointed with a dreamy L.M Signature King Bed, bespoke artwork, ensuite bathroom with rain shower, and in-room working desk.
Lancemore Design King Room | 24 square metre rooms, designed with a unique glass brick design appointed with a Signature L.M King Bed, ensuite bathroom with rain shower and in-room work desk.
Lancemore Premium King | 32-square metre rooms appointed with luxurious L.M Signature King Bed (or twin share), ensuite bathroom, and in-room working desk.
Junior Suite | 43-square metre suite, with bedroom, lounge area and ensuite bathroom.
One Bedroom Terrace Suite | 43-square metre suite featuring a separate bedroom and living area, and private terrace balcony.
Two Bedroom Family Room | 56 square metres of space, featuring two separate bedrooms, separate bathrooms with rain shower, and day bed.
Two Bedroom Penthouse Suite | 62 square metre suite, featuring two separate bedrooms, separate seating area, and two separate outdoor terraces with views overlooking Chinatown.
Two Bedroom Terrace Suite | 67-square metre terrace suites featuring two spacious bedrooms, ensuite bathrooms, living area and a private terrace balcony.

 

Do you have a gym? – Lancemore Crossley St. has a 24-hour gym.

Do you have a pool? – Unfortunately, Lancemore Crossley St. does not have a pool.

Is it child friendly? – Portacots are available upon request, as are rollaway beds. Twin share is available for William, Henry, Juliet 1-Bedroom Suites

Is there free Wifi? – Yes, Lancemore Crossley St. offers free wifi

Wheelchair access – We have two William Standard Rooms that are wheelchair accessible.

Can I bring my pet? – Unfortunately, we do not accommodate pets.

 

Payment:

Accepted payment methods – Full payment for accommodation is required upon check in. Please note, credit card fees apply. Alternatively, Cash, EFTPOS or Bank Transfer are accepted. In addition, a $100 a night deposit is required to cover incidentals. This can be paid through either cash or credit card pre-authorisation. Settling any outstanding balances can be done upon check out.

 

Cancellation policy – Your reservation can be cancelled without penalty, if done so more than 24-hours prior to confirmed arrival date. If cancelled within 24 hours’ notice or do not arrive, your deposit will be forfeited and/or credit card will be charged equivalent to one night’s accommodation and tax. Different conditions apply for Spring Racing Carnival, New Year's Eve, Australian Open, Melbourne Grand Prix, AFL Grand Final and other special events.