Frequently Asked Questions

Getting there:

Address: 51 Little Bourke St, Melbourne VIC 3000

Airport transfers - Can be organised with reception

Closest tram stop? - Spring Street - Stop 9 – 2-minute (180m) walk from the hotel

Closest train station? - Parliament Station - 3 minute (270m) walk from the hotel

Driving – 30 minutes from Tullamarine Airport

 

Checking in and out:

Reception Hours – 24 hours

Check in time – 14:00

Check out time – 11:00

Luggage Hold – The hotel is more than happy to store your luggage prior to check-in until your room is ready, and after check-out if you are departing later in the day.
 

Is there early check in or late check out? - If you contact us in advance to your arrival, we may be able to arrange an early check in or late check out however, this is subject to availability. It is advisable to book the room the night before, or after, as this will guarantee the room will be available to you.

If you book directly on our website, you will be a priority for early check in or late check out.

 

Dining:

Dinner options - Lancemore Crossley St. is surrounded by some of Melbourne’s best restaurants and bars. View our recommendations here.

 

Facilities:

What types of rooms are available?

William – 24-square metre rooms with a Signature L.M King Bed (or twin share), ensuite bathroom with rain shower and work desk.

Henry – 32-square metre rooms with a L.M Signature King Bed, en-suite bathroom with rain shower, day bed and luxury amenities.

Juliet 1-bedroom suite – 43-square metre Suite with bedroom, living area, ensuite bathroom and terrace balcony (selected rooms only)

Romeo 2-bedroom suite - Located on the top floor, this 62 square metre suite is the largest in the hotel and features two separate bedrooms, separate seating area and an outdoor terrace views out to Chinatown.

Maximum capacity per room – Henry, Juliet 1-Bedroom Suite and Romeo 2-Bedroom Suite accommodate maximum 3 people (2 adults, 1 child on rollaway bed).

Do you have a gym? – Lancemore Crossley St. has a 24-hour gym.

Do you have a pool? – Unfortunately, Lancemore Crossley St. does not have a pool.

Is it child friendly? – Portacots are available upon request, as are rollaway beds. Twin share is available for William, Henry, Juliet 1-Bedroom Suites

Is there free Wifi? – Yes, Lancemore Crossley St. offers free wifi

Wheelchair access – We have two William Standard Rooms that are wheelchair accessible.

Can I bring my pet? – Unfortunately, we do not accommodate pets.

 

Payment:

Accepted payment methods – Full payment for accommodation is required upon check in. Please note, credit card fees apply. Alternatively, Cash, EFTPOS or Bank Transfer are accepted. In addition, a $100 a night deposit is required to cover incidentals. This can be paid through either cash or credit card pre-authorisation. Settling any outstanding balances can be done upon check out.

 

Cancellation policy – Your reservation can be cancelled without penalty, if done so more than 24-hours prior to confirmed arrival date. If cancelled within 24 hours’ notice or do not arrive, your deposit will be forfeited and/or credit card will be charged equivalent to one night’s accommodation and tax. Different conditions apply for Spring Racing Carnival, New Year's Eve, Australian Open, Melbourne Grand Prix, AFL Grand Final and other special events.