Executive
Julian Clark, Chief Executive Officer
Luke Moran, Chief Operating Officer
Luke joined The Lancemore Group in 2019 as Chief Operating Officer. An experienced hospitality executive with over 25 years in hotel operations, Revenue Management, Distribution, Sales & Marketing and Customer Experience, Luke has extensive knowledge in leading teams to high performance outcomes. Before joining Lancemore Luke spent the last 10 years on the executive of the publicly listed Mantra Group, leading teams across Revenue Management, Sales and Marketing, Distribution and Contact centres. Prior to this Luke has worked for Langham Hotels, Starwood, Accor and Hayman Island in a variety of roles and destinations across Asia Pacific and Australia
Luke currently sits on several industry advisory Board roles including a member of the Victorian advisory branch of AAOA, HSMAI Asia Pacific Revenue management advisory board and the Bond University Tourism advisory Board.
Chantelle Veness, Group Director of Sales & Marketing
Andrew Turner, Group Director of Development
Andrew joined the Lancemore Group in 2018 to drive the group's expansion throughout Australia and New Zealand. One of the industry’s most successful and respected hoteliers, Andrew served as CEO of Mirvac Hotels and Resorts where he grew the business from 7 properties under management with assets valued at $150 million to 48 properties under management with assets valued at $1.8 billion. More recently, he held the role of EVP – Development Mantra Group (Asia) and EVP Hotel Operations for SilverNeedle Hospitality. Andrew is an inductee of the HM Magazine Hall of Fame and recipient of the Hotelier of the Year award.
Emma Thiessen, Group Director People & Performance
With 25 years experience in human resources roles within hospitality, security, entertainment and FMCG, Emma is passionate about creating great workplaces where great people want to work. Emma joined Lancemore Group in October 2019 where she oversees the company’s HR function which includes developing strong talent and leadership, organisational effectiveness, succession planning, diversity and employee engagement.
Emma’s strengths lie in internal communications, employee engagement and providing HR guidance and advice to both managers and employees. She believes that as a business we grow and succeed because of our people. Their capabilities and engagement matched with our opportunities for long term-career development enable us to deliver on our strategy.
Vincent Lepot, Group Director of Revenue & Distribution
Vincent Lepot moved to Melbourne after many years studying and working in the hospitality industry in France and the United Kingdom, including a Post Graduate Diploma in Marketing from Cambridge. Vincent has a background in Conference and Events Sales management with IHG, and has built his career specialising in data science and revenue management.
Living in Australia since 2010, Vincent has further developed his revenue management skills working at Accor Hotels, and has been Group Revenue Manager for the Lancemore Group from 2016 to 2018 before re-joining the group as Director of Revenue and Distribution since December 2020. Passionate about the Australian landscape, the move to Melbourne was a natural fit for Vincent. In his free time, Vincent loves photographing landscapes while bush camping and hiking. He is also enjoys cycling to work and escaping during the winter to Mt Stirling for cross country skiing.
Marissa Zhang, Group Director of Finance
Marissa was born and raised in Beijing, China before moving to Melbourne where she commenced her career in hotel operations, bringing with her 11 years of finance experience in the hospitality industry across Asia Pacific. Prior to joining the Lancemore Group, Marissa held the position of Director of Finance for the Radisson Hotel Group, overseeing over 100 hotels and resorts throughout Asia Pacific. Adopting a holistic approach, she is passionate about improving the financial performance and positioning of properties to deliver sustainable growth.
Hotels
Natalie McNamara, General Manager Lancemore Mansion Hotel Werribee Park
Natalie joined Lancemore Hotels in late 2013, bringing with her a diverse understanding of Operations across Major Events and Complex International Projects. Natalie has been involved across many aspects of the Lancemore portfolio throughout her tenure with the boutique hotel group, from Managing Multi Million dollar refurbishments and leading teams to achieve numerous accolades. With a passion for creativity and interactive guest experiences, Natalie’s experience of both Operations and Sales provides a perfect combination for Mansion Hotel’s diverse portfolio of outlets.
James Sharrock, General Manager Lancemore Crossley St.
James joined Lancemore Hotels in early 2020 with a diverse background in hospitality within the Australian accommodation sector. Prior to opening two Mantra properties and leading a portfolio of ownership and management hotels for Accor NSW and ACT, James contributed to the curation of guest experience at Art Series Hotels for the opening of The Cullen and The Olsen. His experience in luxury bespoke brands made him the perfect leader to oversee the opening of our flagship property, Lancemore Crossley St., and possessed the skills and experience necessary to deliver our philosophy of a curated boutique hotel experience.
Mandy Ford, General Manager Alamanda Palm Cove
Mandy joined our team in 2019 with a diverse background in the luxury hospitality and game lodge industry spanning over two decades with leading brands such as Accor, And Beyond and Singita. With a passion for people, she leads her teams with the core value that hospitality is all about the spirit of generosity, and takes great pride in creating expectational guest experiences. Mandy holds an MBA and is currently working towards a certificate in coaching from the Australian NeuroLeadership Institute.
Niel Mason, General Manager Lancemore Lindenderry Red Hill
Niel is a returned General Manager to Lancemore joining Lancemore Lindenderry Red Hill in the post Covid recovery in January 2021. His twenty years’ experience as a General Manager across three, four and five star properties including expansive event and Food & Beverage, carries a strong understanding of all commercial operations and the capacity to deliver the highest level of staff performance, guest and client satisfaction, and owner results. Niel also has an impressive history of community and industry involvement and is a strong advocate of regional tourism cooperative.
Jason Pratt, General Manager The Constance
Jason Pratt is an experienced Hotel General Manager with over 20 years’ experience in the industry. Jason started his career as a Hotel Management Trainee with exposure to all departments within the Hotel. Over his career he has had the opportunity to travel and work overseas.
Jason took a career break and enhanced his skills in Marketing and Sales and then returned to the industry where he rapidly progressed from Rooms Division Manager to General Manager. Jason has been a General Manager of various properties over the last 15 years. He has a passion for service delivery and strives to ensure a high level of guest experience. His leadership, commitment, drive and resilience is an attribute to any team.
Jason has a competitive edge and enjoys participating in endurance sports and is a seasoned marathon runner and triathlete. A family man who enjoys travel and appreciating all that life has to offer.