Julian Clark, Chief Executive Officer
Luke Moran, Cheif Operating Officer
Luke joined The Lancemore Group in 2019 as Chief Operating Officer. An experienced hospitality executive with over 25 years in hotel operations, Revenue Management, Distribution, Sales & Marketing and Customer Experience, Luke has extensive knowledge in leading teams to high performance outcomes. Before joining Lancemore Luke spent the last 10 years on the executive of the publicly listed Mantra Group, leading teams across Revenue Management, Sales and Marketing, Distribution and Contact centres. Prior to this Luke has worked for Langham Hotels, Starwood, Accor and Hayman Island in a variety of roles and destinations across Asia Pacific and Australia
Luke currently sits on several industry advisory Board roles including a member of the Victorian advisory branch of AAOA, HSMAI Asia Pacific Revenue management advisory board and the Bond University Tourism advisory Board
Chantelle Veness, Group Director of Sales & Marketing
Andrew Turner, Group Director of Development
Andrew joined the Lancemore Group in 2018 to drive the group's expansion throughout Australia and New Zealand. One of the industry’s most successful and respected hoteliers, Andrew served as CEO of Mirvac Hotels and Resorts where he grew the business from 7 properties under management with assets valued at $150 million to 48 properties under management with assets valued at $1.8 billion. More recently, he held the role of EVP – Development Mantra Group (Asia) and EVP Hotel Operations for SilverNeedle Hospitality. Andrew is an inductee of the HM Magazine Hall of Fame and recipient of the Hotelier of the Year award.
Emma Thiessen, Group Director People & Performance
With 25 years experience in human resources roles within hospitality, security, entertainment and FMCG, Emma is passionate about creating great workplaces where great people want to work. Emma joined Lancemore Group in October 2019 where she oversees the company’s HR function which includes developing strong talent and leadership, organisational effectiveness, succession planning, diversity and employee engagement.
Emma’s strengths lie in internal communications, employee engagement and providing HR guidance and advice to both managers and employees. She believes that as a business we grow and succeed because of our people. Their capabilities and engagement matched with our opportunities for long term-career development enable us to deliver on our strategy.
Kieun Ko, Group Revenue Manager
Kieun joined the Lancemore Group in early 2019 as Group Revenue Manager, bringing his dynamic market experience from his time in the Middle East and Australia. After graduating from Glion Institute of Higher Education in Switzerland, he pursued a career in hospitality revenue management working for different brands within Hyatt Hotels and assisting with many pre-openings. Kieun believes that every department plays a crucial role in achieving successful revenue results.
Marissa Zhang, Group Director of Finance
Marissa was born and raised in Beijing, China before moving to Melbourne where she commenced her career in hotel operations, bringing with her 11 years of finance experience in the hospitality industry across Asia Pacific. Prior to joining the Lancemore Group, Marissa held the position of Director of Finance for the Radisson Hotel Group, overseeing over 100 hotels and resorts throughout Asia Pacific. Adopting a holistic approach, she is passionate about improving the financial performance and positioning of properties to deliver sustainable growth.
Natalie McNamara, General Manager Lancemore Macedon Ranges
James Sharrock, General Manager Lancemore Crossley St.
James joined Lancemore Hotels in early 2020 with a diverse background in hospitality within the Australian accommodation sector. Prior to opening two Mantra properties and leading a portfolio of ownership and management hotels for Accor NSW and ACT, James contributed to the curation of guest experience at Art Series Hotels for the opening of The Cullen and The Olsen. His experience in luxury bespoke brands made him the perfect leader to oversee the opening of our flagship property, Lancemore Crossley St., and possessed the skills and experience necessary to deliver our philosophy of a curated boutique hotel experience.
Mandy Ford, General Manager Alamanda Palm Cove
Mandy joined our team in 2019 with a diverse background in the luxury hospitality and game lodge industry spanning over two decades with leading brands such as Accor, And Beyond and Singita. With a passion for people, she leads her teams with the core value that hospitality is all about the spirit of generosity, and takes great pride in creating expectational guest experiences. Mandy holds an MBA and is currently working towards a certificate in coaching from the Australian NeuroLeadership Institute.
Brett Saunders, General Manager CKS Sydney Airport Hotel
Brett brings senior management experience from several locations throughout Australia including Hamilton Island, Brisbane, Melbourne, Sunshine Coast & Karratha. His first leadership role with the group - at Yarra Valley Lodge - showcased his established record of developing and delivering new systems and strategies to enhance the guest experience and positioned him perfectly to take the helm at his second Lancemore property, Lancemore Milawa, and now at CKS Sydney Airport Hotel. Brett is well-versed in the hospitality of the Sydney market and leads a stellar team to deliver the warmest of welcomes to returning and future guests.